Returns and exchanges
We agree for partial or full refund to buyer if items lost/ damaged in shipping process or not as description.
We DON’T accept return.
Payment is expected at the time of purchase. We currently accept Paypal, Bank Wire Transfer, Western Union (WU).
PLEASE NOTE: Import duties, taxes and charges are NOT included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
Usually, for small parcel (under 15kgs), we ship via Vietnam Post (Economy Int’l Shipping – 11-25 days delivery) with a tracking number but for large parcel, we ship via international express shipping services like DHL, FeDex, EMS, …
Please contact me for the Express shipping service if you would like your items delivered within 5-7 days by DHL, FeDex, EMS … with a tracking number.Please note that the delivery times are estimates. In the unlikely event you do not receive the package, we will refund the full cost or send a replacement.Orders that are shipped to countries outside of Vietnam may be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”). We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you need to know what import or VAT taxes your country will charge you in advance of your purchase, please consult your Post Office or government tax office. Buyer is responsible for all customs fees, duties and taxes. (If applicable)** Please be advised that we are not responsible for any delays with the post office and customs.